Our CatchMyStory Customer Care Team provides fast, detailed, and helpful responses to your questions 24 hours a day, 7 days a week. If you would like to speak with a member of our Customer Care Team, please call toll free: 1-919-688-9641, x5035.

Sign-up, Contact, & General Info for CatchMyStory (CMS)

How do I create a username and password?
You will create your username and password during registration. Simply click the GET STARTED button and enter your information in the appropriate fields, including a username and password. Remember, usernames and passwords are case sensitive and passwords require a minimum of 6 characters and/or digits.

For more information on how to register with CatchMyStory, click here.

I forgot my username or password. What do I do?
If you’ve forgotten your CatchMyStory username, don’t worry! Our Customer Care Team can help you retrieve it. Click the link below and enter your username, and we will send you an email with your account information. If you’ve forgotten your password, simply click “Forgotten Password” on the login page and follow the instructions from there. Are staff are available at 1-919-688-9641, x5035 M-F between 8AM and 4PM or by e-mail at [email protected] 24 hours a day, 7 days a week. Click here and follow the instructions.

What do I need to know about the basics of using the Catchmystory editor?

  • After writing text or adding photos be sure to click SAVE.
  • Photos should be added after the text part of the book is 95% complete.
  • All images are automatically centered on the page and between paragraphs.
  • All books have a minimum of 25 pages.  If you do not fill them up with text or photos, there will be empty pages to meet the 25-page requirement.
  • Our editor uses “word wrap” which means you keep typing when you come to the end of a line.  The system will automatically create the next line for you.  Do not hit ENTER unless you want to start a new paragraph.
  • The system is defaulted to Times Roman font type, 14 point and 1 ½ spaces between lines.  You can change these settings.  See Tutorial #1.
  • In the PREVIEW you will see how your finished book will look with margins, Table of Contents and page numbers.
  • You can use free tools for grammar check and photo templates.  See Tutorials #1 for grammar and Tutorial #2 for photo templates.

What can I customize in my book?
In addition to the pages you have written, you can:

  • Create your own chapter titles
  • Add your own digital photos from your computer or USB flash drive to any page
  • Add captions to your photos
  • Add a title, author name and a photo to your book cover
  • Add a title and author name to the book spine (Note: certain restrictions apply based on page count)

How much does it cost to write my story?
A one year subscription is $120.00 for an organization and comes with unlimited organizational user accounts (organizational discount pin included after signup), accessing the program to write your story, adding photos, creating a cover, and storing your book online while the organization is under contract. Additional fees will include the cost of printing and state tax, if applicable. Shipping is FREE!

How long will my story be kept on file? Is there a charge for storage?
Your CMS Organizational user account storage is free as long as the Organization has a contract with CMS. If the sponsoring organization cancels their contract with CMS, your current books will be removed from the storage server.

Will my identity be protected?
CMS respects your privacy and will not share any personal information without your permission. For further details, please see our privacy policy.

Will the general public have access to my photos and information?
CMS respects your privacy and your right to choose who sees your photos and your information. Your CMS story is accessed by a username and password you create. CMS does not share your username or password.

Can I speak with someone to get help?
Yes. If you would like to speak with a member of our Customer Care Team, please call toll free 919-688-9641, 5035. We are available to serve you 24 hours a day, 7 days a week.

Technical Requirements & Writing Your Book

What are the system requirements to write my book?
The CMS platform is compatible with both Macs and PCs. The CMS platform was specifically built to be used with the following browsers:  Mozilla Firefox is recommended or Google Chrome. Click the browser name to download.  (Please note: Our system is not yet designed to run across mobile devices like smartphones or tablets)

Where can I find instructions about writing my story?
We have created step-by-step tutorials about writing your story, adding photos, previewing your book, designing covers and ordering your book. Click on the “Help” button at any time and click “Tutorials”.

How can I cut, copy, and paste within the Text Editor?  

You can cut and paste text within the Text Editor, and either delete it or move it to a different location in your book.  Simply highlight the text you want to move, and right click your mouse (or “control-click” for Mac users).  Select “cut”, and the text will disappear.  Then place your cursor in the location you want to move the text.  Right click again, select “paste” and your text will appear in that spot.

You can also use these same steps to cut and paste text from an existing text file on your computer into the text editor

See Tutorial One in our tutorial links on Step One about Creating a Chapter.

How can I add a picture to my book?

See Tutorial, Step2- Adding photos to your book.

How do I edit photos (for example, making them larger or smaller)?

Once a photo is inserted you can drag the sizing handle(s) around the photo until it is the size you desire.  Note: Most photos uploaded to the photo editor come in full screen.  The best way to resize them is to click on the sizing handles at the top or bottom of the photo and drag diagonally. Please see our Add Photos Tutorial for more info.

What are the system requirements for photos?
For best printing quality, we recommend that your photos be in JPEG (.jpeg) format. However; CMS will accept nearly any image file type. Our maximum file size is 10 MB per photo maximum but most photos work best under 4 mb..

Scanned photos require specific actions before scanning. See Tutorial 2,  Adding photos to your book for instructions.

How can I save my book and work on it later?
As you’re writing within the Text Editor, remember to click the “Save Book” button at the top of the screen at any time to save your work. Also remember to do this anytime you’re ready to Log Out and leave the site.

How do I scan my old photos?
Photos can be scanned using your own scanner at home, or you can visit a copy supply company like Fed/EX, Kinkos, or Office Depot and have them scan and save the photos to a disc or USB flash drive as a .jpeg file. Then, upload the photos from your disc or USB flash drive to your computer. Note: See Tutorial 2-Adding photos to your book for other instructions.

Why do my scanned photos appear to be formatted incorrectly?

Your scanned photo must match the size of your original photo, otherwise extra white space will appear and your caption will not be properly placed under your photo. Some scanners may have a default size of 8.5″ x 11″ set, and others may automatically adjust to the size of the picture. If your photo to be scanned is smaller than 8.5″ x 11″, you must adjust the scanner’s sizing tools to match the picture size. Help is usually available at places such as Fed Ex, Office Depot, or any other photo center. Note: See tutorial 2- Adding photos to your book for other instructions.

Can I print a copy of my book on my personal computer?
Yes. This feature may be helpful if you’re asking others to proofread your book. At any time during the writing process, if you wish to print a copy of your book at home, click the “Preview Book” button. In the box that appears, select the chapters you would like to preview by dragging the chapters you’d like to print from the “Available Chapters” list to the “Selected Chapters” list.

When you’re ready, click “Save” and a PDF will automatically be downloaded to your computer. Simply open and print that PDF using the appropriate program on your personal computer (e.g. Adobe Acrobat, Adobe Reader, Preview, etc.). It may be easier to find your downloaded file by deliberately choosing to download it to the desktop; otherwise your PDF may go to a separate folder.  If you do not have Adobe Reader on your computer, you can download a free version here.

Can I rearrange or eliminate some chapters from printing in my book?

Your book will be printed from the chapters in the “Selected Chapters” list. Chapters in the “Available Chapters” list will not appear in your book.

You can rearrange the order of your chapters by clicking and dragging a chapter to from Selected to Available chapters, then back to Selected Chapters in the order you desire. You cannot delete a chapter.

There are blank pages inserted in Preview Book. How can I fix those?

This will often occur when large images are placed at the end of a chapter. If there are blank pages inserted between pages of text or chapters in your book, it can be fixed in one of two ways. You can either make the image smaller in the Editor, or you can place your image between paragraphs of text, instead of at the end of your chapter. Note: please make sure that no blank pages are showing in Preview Book before submitting it to the printer.

My Table of Contents appears blue in Preview Book. Will it print in blue ink?

In the PDF file generated from PREVIEW BOOK, your table of contents may print in blue, because they’re click able links (just like any web page has) that take you directly to that chapter. When you send your book to the printers, your table of contents will be the same color and format as the rest of your text.

Book Covers & Book Ordering

What is the cost of a book?
The cost of the book with a hardback cover is $30.00 and SHIPPING is FREE.

Are there a minimum or maximum number of pages to my book?
Your book can have between 28 and 480 pages (sheets of paper), including text and photos. If your book has fewer than 28 pages of content, the remainder will appear as empty pages in the back of your book. If needed, you can add photos to meet the minimum standard.

Why do I have to create a book cover before I complete my book?

The system requires a book cover be in place before you can preview your book by clicking PREVIEW BOOK. You can change your book cover as many times as you desire. If you’re not sure of the title of your book, or of the cover photo you want to use, simply make up a working title and select any photo. Then, as your book develops, you can change the cover by clicking on CREATE A COVER and replace it with a new one. When you create a new cover, the old one will be deleted and will no longer be available.

How do I customize my front cover and spine?
You can only have one Book Cover design at a time, therefore, if you want to change your Book Cover design, click on “Create a Cover” and create your new cover design. Click “Save”, and your new cover design will replace the previous cover design. Please type your text exactly how you want it to appear with font style and size.

What are the dimensions of the book cover? Are there options?

At present we offer only one size option for your completed book. The current book size is 8.5 x11 portfolio with a laminated cover. In the future we will consider other options based on customer request.

Can I view a finished copy of my book before ordering it?

You MUST PREVIEW your book before ordering.  You will see your book EXACTLY as it will be printed in PREVIEW. NOTE: Be sure to proofread your book carefully for spelling and grammar BEFORE ordering it.

I purchased books earlier, but now want to order more copies of my book. But first I want to make additional edits and/or add new chapters. Can I do that?
Yes. Simply go back to your book and follow the same edit procedures you used the first time around. Add any new chapters or photos you want, and click “Save Book.” Next, go to “Order Book” and follow the instructions to place your order. NOTE: Be sure to proofread any new chapters for spelling and grammar BEFORE ordering it.

Will I get a notice my book order has been received?
Yes. You will receive a confirmation of your order.

How long will it take to get my book?
You should expect your book to arrive within 15-20 days of placing your order.

How will my books be shipped?
Books are shipped using UPS Ground Delivery.

Can my books be shipped to different locations?
No. All books must be shipped to the same address. We have found our customers like to present their books in person or if mailed, enclose a personalized note to the person receiving the book. Shipping to one address also reduces the cost of shipping and handling.

My books were damaged in shipment. What do I do?
We guarantee your satisfaction 100%. If your books were damaged in shipment we will replace them at no cost to you. Contact our Customer Care Team team at [email protected] or 919-688-9641, x5035.

The printing quality of my book is not satisfactory to me. What do I do?
If the quality of the book printing is not satisfactory, please contact us so we can contact the printing company and have them reprint the book. We can be reached at [email protected] or 919-688-9641, x5035.